Zuloo

Privacy Policy

Last updated: August 5, 2026

This Privacy Policy describes how FGH Soluções de Tecnologia Ltda ("we", "our", or "us") collects, uses, and discloses information when you use our mobile application Zuloo and the zuloo.com.br website (the "Service").

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name
  • Email address
  • Phone number
  • CPF (Brazilian Individual Taxpayer Registry)
  • Date of birth
  • ANAC code (for aviation crew members, when applicable)
  • User identification (UID)

b) Usage Data

  • App interactions and usage patterns
  • Device information (model, operating system, app version)

c) Firebase Services

We use Google Firebase services, which may collect:

  • Analytics data (Firebase Analytics)
  • Crash reports (Firebase Crashlytics)
  • Authentication data (Firebase Authentication)
  • Cloud Firestore data

d) Push Notifications

We may send push notifications to your device to provide updates, alerts, and relevant information about the Service. You can disable notifications at any time in your device settings.

2. Cookies and Website Analytics

The zuloo.com.br website uses Google Analytics 4 to understand how the pages are used: which pages are visited, where the visit came from and what kind of device was used.

  • Measurement only starts after you accept the cookie notice shown on your first visit. If you decline or ignore the notice, no request is made to Google.
  • This data is not used for personalized advertising — advertising storage remains disabled.
  • Browsing the website does not collect your name, email or any information that identifies you directly.

What is stored in your browser:

  • _ga and _ga_* (Google Analytics): tell visitors apart anonymously and expire within 2 years. They are only written after you accept.
  • zuloo.consent.v1: stores your choice in the cookie notice. It stays in your browser and is never sent to any server.

You can review or withdraw this choice at any time through Cookie preferences, in the footer of any page.

3. How We Use Information

We use the collected information to:

  • Provide, operate, and maintain the Service
  • Identify users and enable account creation
  • Comply with regulatory requirements (including aviation-related identification, when applicable)
  • Improve user experience
  • Communicate with users (e.g., support, updates, and notifications)
  • Ensure security and prevent fraud

4. Legal Basis for Processing (LGPD/GDPR)

We process personal data based on:

  • User consent
  • Compliance with legal and regulatory obligations
  • Legitimate interests, such as improving the Service and ensuring security

5. Data Sharing and Disclosure

We do not sell your personal data.

We may share information with:

  • Service providers (such as Google Firebase / Google Cloud)
  • Regulatory authorities, when required (e.g., aviation authorities, if applicable)
  • Legal authorities when required by law

6. Data Storage and Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Your data may be stored and processed on secure servers provided by third-party services such as Google Cloud, which may be located outside your country.

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide the Service
  • Fulfill the purposes described in this policy
  • Comply with legal or regulatory obligations

8. Your Rights

In accordance with applicable data protection laws (including LGPD), you may have the right to:

  • Confirm whether we process your data
  • Access your personal data
  • Request correction of incomplete or inaccurate data
  • Request anonymization, blocking, or deletion
  • Withdraw consent

To exercise your rights, contact us at: contato@zuloo.com.br

9. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us:

Email: contato@zuloo.com.br